Dial-a-Ride Q&A

Question: What are the criteria for registering to use the DialaRide service?
Answer: You must live within a six mile radius of the centre of Lincoln (as shown on the map below), and find it difficult to use other forms of transport due to age and/or disability.  


You will note that our catchment area includes the following villages in addition to the City of Lincoln:

Aisthorpe, Aubourn, Birchwood, Bracebridge Heath, Branston, Branston Booths, Broadholme, Broxholme, Cherry Willingham, Doddington, Dunholme, Eagle Moor, Fiskerton, Harmston, Heighington, Langworth, Nettleham, North Carlton, North Greetwell, North Hykeham, Potterhanworth, Reepham, Riseholme, Saxilby, Scampton, Scothern, Skellingthorpe, South Carlton, South Hykeham, Thorpe on the Hill, Waddington, Washingborough, Welton.

If you live outside of the above area you may be able to use our Voluntary Car Service.  For further information please contact our Booking Line on 01522 544983, Monday to Friday, between 9am and 3:30pm.

Question: How do I register to use the service?
Answer: You can either call us on the DialaRide booking line or visit our office (the details of which are listed in Contact Details). We will then take some information about your personal circumstances and will require the applicable Registration Fee. Once we have received all of the information that we require and have received the applicable Registration Fee, you will be able to make bookings.
Question: How much is the Registration Fee?
Answer: The Registration Fees are due annually by the 1st July. Persons joining between the 1st July and 31st December will be charged £12 for the DialaRide service ( DAR) , so if you live  within the catchment area  we will try to accommodate you on one of our buses and may also offer our voluntary car service, if you are able to travel by car. If you live outside the catchment area the registration fee to join to use the Voluntary Car Scheme (VCS) is £6 per person. Persons joining DAR between the 1st January and 31st March will be charged £6. Persons joining DAR between the 1st April and 30th June will be charged £12 which will run until the 30th June the following year. To join VCS it is £6 , due to the very small amount we receive towards our admin costs the charge is not reduced on 1st January, but if you join from 1st April as a new registered user for the VCS this will run until 30th June the following Year.
Question: How much does it cost to use the DialaRide service?
Answer: For local trips it currently costs £2.00 for the first two miles travelled and £1.00 for each mile thereafter or part thereof. Escorts and friends are charged £1.00 each way for each person. En-route stops are charged £0.50. Quotations for longer distance trips can be obtained by contacting the DialaRide Booking Line. The Voluntary Car Service (VCS) charges a minimum fee of £4 for the first 8 miles and then a rate of £0.50p for each mile thereafter.  Please note that VCS service also charges for the mileage incurred by the volunteer in travelling to and from your pick-up and drop-off point.
Question: What purposes can I use the DialaRide service for?
Answer: You can use the DialaRide service for any purpose. For example, it could be to attend a medical appointment, to go shopping or visit friends and/or family.  we will transport people anywhere in mainland UK…. as long as we have a volunteer driver available; this applies to DAR and VCS bookings
Question: How do I book a DialaRide trip?
Answer: Requests for DialaRide trips can be made on the DialaRide Booking Line (See Contact Details) or in person at our office.
When making a request please ensure that you have as much information as possible with regard to the addresses of all pick-up and drop-off points. We may ask you for a postcode, as if the location is one we have not visited before and therefore not on our booking system we will require the postcode. When you call to make a request we may not be able to confirm the trip straight away.  We will advise that we have made a note of your request and at this time the trip is not scheduled. Once we have the availability of our Volunteer drivers and our buses and we can accommodate your trip, we will call you back.   We will keep trying to schedule your request up to 15.30 the day before the trip. If you have not heard from us then you have not been successful, we do call to let you know and will give you information that may help you get other requests confirmed, it may be that the time you requested was a popular one that gets taken quickly. We may get cancellations on the day and if we can see that requests have not been confirmed we may be able to offer you a trip. If we are able to schedule your request we can email you the  confirmation or we will call you, if you have an answer machine we will leave a message.  There is only usually one person a day doing the scheduling so we are unable to call people back each day to update them on the trip status.
Question: How much notice do I need to give?
Answer: Requests for local trips can be made up to one week in advance (subject to availability). You do not have to give a week’s notice but you are more likely to be able to gain the times that you would like if you give more notice.
Requests for local trips including five or more passengers can be made up to eight days in advance (subject to availability). Special long distance trips can be requested weeks or months in advance (subject to availability)Requests. for the Voluntary Cars Service must be made in advance of the date required but there is no limit to the amount of notice that can be given.
Question: How do I cancel a booked trip?
Answer: If you no longer require a local trip that you have requested and has been confirmed you are asked to let us know as soon as possible by contacting the DialaRide Booking Line (See Contact Details). If you give us less than thirty minutes notice you may still be charged for the trip. Cancellations  for confirmed trips that take place outside  of the Booking Line opening hours can be made on the emergency out of hours mobile phone. The number of which is stated on the Booking Line answer machine message. Please remember that other registered users may be on a waiting list for trips, if you no longer require your confirmed  trip , we may be able to help someone else .
Question: Can I take a friend or carer with me?
Answer: Yes you can. We only ask that you inform us of how many escorts will be accompanying you on any booked trip. Failure to do so could mean that there may not be a seat for some or all of your escorts.
Question: Can I take a Mobility Aid with me?
Answer: All of the DialaRide vehicles are designed to be accessible to most mobility aids. However, some of the larger mobility scooters and power-chairs are too large and/or heavy to be taken on our vehicles. We therefore recommend that you inform us of the type and dimensions of any mobility scooter and/or power-chair that you would like to bring with you so as to reduce as far as possible any disappointment, or refusal.Persons making bookings for the Voluntary Car Service must inform us of any items that they may wish to take with them, including any mobility aids or luggage, to ensure that they can be safely accommodated. Persons must be capable of transferring unaided from their wheelchair into the car.  Powered Wheelchairs and Scooters cannot be taken by the Voluntary Car Service.
Question: Can I stay seated on a mobility scooter, power-chair or manual wheelchair whilst being transported in the vehicle?
Answer: With regard to mobility scooters you will have to transfer onto one of our vehicle seats. With regard to power-chairs and manual wheelchairs, only those that have been classified as being safe to remain seated in during transit (by the manufacturer) may you remain seated on during transit. It remains the responsibility of the user to identify whether their equipment has been classified as being safe to remain seated on whilst in transit. If the equipment has not been classified as such or if there is any doubt, then the user will have to transfer into one of the vehicles seats.Persons using the Voluntary Car Service must be capable of transferring unaided from their wheelchair into the car.  Powered Wheelchairs and Scooters cannot be taken by the Voluntary Car Service.
Question: Can I take luggage or shopping with me?
Answer: You may take reasonable amounts of luggage and/or shopping with you. Larger items such as furniture may not be transported. If you have any doubts, please speak to us whilst making your request. Persons making bookings for the Voluntary Car Service must inform us of any items that they may wish to take with them, including any mobility aids or luggage, to ensure that they can be safely accommodated.
Question: Can I make block bookings?
Answer: Block bookings may not be made so as to ensure that everyone has the same opportunity of gaining transportation for any given time.
Question: What hours does the DialaRide service operate?
Answer: Lincoln Area DialaRide operates Monday to Friday 08:30 to 16:15 and 18:30 until 21:45. On Saturdays it operates from 09:00 to 16:15. The service is closed on Sundays and Bank Holidays.The Voluntary Car Service can operate any day or time (Subject to volunteer availability).


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